Legal Information

MILLEN collects and securely processes customer data to deliver orders, provide services, ensure legal compliance, and communicate, while protecting privacy and respecting user rights.

Sep 26, 2025

Privacy Policy

MILLEN collects and securely processes customer data to deliver orders, provide services, ensure legal compliance, and communicate, while protecting privacy and respecting user rights.

1. Introduction

This Privacy Policy explains how LEMAL LLC-FZ (trading as MILLEN) collects, uses, shares, and protects personal data of customers who visit our website or purchase our products. By using our website, you agree to the terms outlined in this Privacy Policy.

2. Data We Collect

A. Data provided by you when placing an order:

  • Name and surname
  • Email address
  • Phone number
  • Delivery address
  • Selected payment method (card details are processed securely by Stripe and not stored by MILLEN)

B. Data collected automatically via cookies and sessions:

  • PHP session ID (for login and cart functionality)
  • Shopping cart contents and wishlist
  • IP address
  • Browser and device information (User Agent)
  • Referrer (website from which you arrived, if applicable)

C. Third-party services:

  • Payment processing via Stripe
  • Analytics tools (e.g. Google Analytics) to understand website usage

3. How We Use Data

  • Processing orders and payments
  • Delivering and installing products
  • Registering warranty and providing after-sales service
  • Customer support and communication
  • Legal, tax, and accounting compliance
  • Marketing messages (email, SMS, WhatsApp) only with customer consent, where required by law
  • Analytics and improvement of website performance

4. Data Sharing

We may share personal data only where necessary:

  • With delivery partners and service technicians (for successful delivery/installation)
  • With payment providers (Stripe) for processing payments
  • With CRM/ERP systems (e.g. Zoho) used for order and warranty management
  • With analytics providers (Google Analytics) to track and improve website performance

We do not sell or share personal data with third parties for unrelated commercial purposes.

5. Data Storage & Retention

  • Customer order data is retained for a minimum of 5 years to comply with UAE accounting, VAT, and warranty obligations.
  • Payment details (e.g. card numbers) are never stored by MILLEN; they are processed directly by Stripe.
  • Data may be stored on secure international servers used by our service providers (e.g. Zoho, hosting providers).

6. Data Security

  • All communications with our website are encrypted using SSL certificates.
  • Payments are processed securely through Stripe.
  • Customer data is accessible only to authorized staff who require it to perform their duties.
  • We regularly review and update our security practices to comply with UAE law and international standards.

7. Customer Rights

Under the UAE Personal Data Protection Law, customers have the right to:

  • Access the personal data we hold about them
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data, subject to legal and accounting requirements (e.g. invoices cannot be deleted within the retention period)
  • Withdraw consent for marketing communications at any time

Requests can be submitted using the contact details below.

8. Cookies

Our website uses cookies for:

  • Essential functions (cart, session management, login)
  • Analytics (Google Analytics, future marketing tools)

For details on cookie usage and your choices, please see our Cookie Policy.

9. Contact

For any privacy-related requests, including data access, correction, or deletion, please contact us at:

  • info@millen.ae
  • LEMAL LLC-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE