Do you have questions?

Innovative approaches to creating household appliances extend the boundaries of kitchen space, turning it into a place where everyone can discover their best selves

Delivery

Get answers about delivery times, service across all emirates, fees, scheduling options, and installation support

  • How long will it take for my order to be delivered?

    Delivery within Dubai usually takes 2–3 days. For other emirates, delivery takes 2–5 days.

  • Do you deliver to all emirates in the UAE?

    Yes, we deliver across the entire UAE.

  • Can I choose a specific delivery date and time?

    Yes. You can add your preferred delivery date and time while placing your order.

  • Will your team also install the appliance, or is it delivery only?

    Standard installation is included in the price if it is done at the time of delivery. Any additional visits or special installation requirements may involve extra charges, depending on the scope of work.

  • How much does delivery cost?

    The delivery fee will be calculated and shown at checkout before you confirm your order.

Warranty

Learn about warranty duration, coverage, free replacement in the first year, claim process, and activation requirements

  • How long is the warranty on MILLEN appliances?

    All MILLEN appliances come with a 3-year warranty for your peace of mind. Free replacement instead of service is provided within first year of warranty.

  • What does the warranty cover?

    The warranty covers manufacturing defects and functional issues that may occur under normal home use. It does not cover damage caused by misuse, improper installation, or normal wear and tear.

  • How do I claim my warranty if something goes wrong?

    If you experience an issue, simply contact our customer support team via contact form here. We will arrange service or replacement as quickly as possible.

  • Is there really a free replacement in the first year? How does that work?

    Yes. If your product develops a covered issue within the first year, we will provide a free replacement unit — no repair, no waiting.

  • Do I need to register my product to activate the warranty?

    No registration is required. Your invoice automatically activates the warranty from the date of purchase.

Support

Find support for product specifications, energy efficiency, installation guides, technical requirements, and customer assistance

  • Where can I find the dimensions of your appliances to check if they fit my kitchen?

    Full dimensions and specifications are listed on each product page and in the user manual included with the appliance.

  • Are MILLEN appliances energy efficient?

    Yes. Our appliances are designed with European efficiency standards in mind, helping you save on electricity and water while maintaining top performance.

  • What power connection do I need for ovens, hobs, or dishwashers?

    Each product requires a specific connection. You’ll find the exact voltage, power load, and installation requirements in the technical details section of the product page and user manual.

  • Do you provide installation manuals or diagrams?

    Yes. Every appliance comes with a detailed installation guide. Additional diagrams and instructions are also available on our website.

  • If I have a technical question after purchase, how do I reach your support team?

    You can contact our support hotline, or WhatsApp at +971 50 253 5777, email info@millen.ae or contact fome on our website — our technical team is always ready to assist.